Soapstone cookware

[Saucier]

I got one of those sexy Brazilian pots, and seasoned it as per the instructions.

The first time I used it, I put it over a very low flame to start and get it warm, and then inched it up a bit, and put some olive oil in to get warming up for a chicken browning.

I stepped away and when I turned back, my oil was gone? I then noticed a micro crack in the bottom of the pot

I have emailed the company and we will see how they do customer service wise here.

It does say on their website that it is ok to use them on the stove top, so it will be interesting to see what they say.

[Sanny]

Oooh, Heartbreak, Saucy! That's a very sad story.

I didn't order any of that beautiful stoneware. Nope. Got a couple pieces of All-Clad instead. What was I thinking?? It's beautiful, but I coulda bought a car, you know?

[Saucier]

Sanny, I think you need to buy dog food, not a car!
Besides, its just 200 bucks, sneak another "billable hour" on to one of your corporate clients, and buy two of em! Thats what my lawyers do!

[Sanny]

Sanny, I think you need to buy dog food, not a car!
Besides, its just 200 bucks, sneak another "billable hour" on to one of your corporate clients, and buy two of em! Thats what my lawyers do!

Saucy, I don't play the billable game anymore. Chucked it for a 50% pay cut and the pleasure of gov't work.

Fortunately, I drive a Prius, so I don't have to buy gas as often.

[Saucier]

It took a bit to get a response from my email, but they replied and said they had sent my photo to the owner, and he said it was a vein, not a crack.

My response was that call it what you may, the pot wouldn't hold liquid, and I wanted it replaced. (Also let em know we are chatting about this on the forum).

They emailed back asking the size and what type of ring was on it, so I assume they are fixin to send another.

I might not have explained it clearly enough in the first email.. so maybe my fault ?

I will keep the masses informed as to the status of this customer service issue, should you be contemplating buying one of these!

[Saucier]

They wrote yesterday and said they would send another pot...

Can't wait! (again)

[Saucier]

Pot arrived, and I am in the midst of round two of the seasoning process..

They didn't even ask me to send the old one, so nice on them.. I guess it would be expensive to ship back..

The busted one is still too beautiful to throw out, so it will become a flower pot in the garden, and we will let that copper band take on a nice patina..

I really hope this one holds up!!

So thus far their customer service gets a 10...

[Syzygies]

The busted one is still too beautiful to throw out, so it will become a flower pot in the garden, and we will let that copper band take on a nice patina...

Sorry to hear about your troubles. The flower pot use is an awesome idea.

It reminds me, back in the day, of visiting the Sacramento location of that other cooker company, where all the busted K's were used as planters. Before I textured my once-tiled K, David and Kim were briefly working for them, and put in a order for a new tiled K body for me, attempting to honor the warranty. Their advice for the old pieces was to use them in my garden. (I would have paid shipping. I didn't hold my breath to see if the order would go through, and big picture, I would rather have seen David and Kim get paid. Wonderful people. Oops, wrong forum. )

[Saucier]

One would think that there would have to be some method that you could seal the bottom of the pot so it would be usable.

I don't think liquid seeps out until the pot gets hot and expands, its that small....

Any of you genius types think of anything?? More advanced than a piece of foil in the bottom

[Firemonkey]

I would get on the phone to your local purveyor of stone countertops. Not the guys who just take orders and then install it, but the guys who have big slabs stored int he back lot. They have all manner of tricks and materials for fixing cracks/joints/seams in all different kinds of stone.

If they know how to work with soapstone, they will likely have the material on hand and be willing to help you out if you carried your pot in to them.

[Drunk_J]

Only issue with that is being able to heat it after it is patched. The cookware expands when heated at a given rate depending on the material. Matching a patch material being able to expand at the same rate and stay adhered is not likely. I thought the flower pot was a better idea.

-=Jasen=-

[trish]

And then there is the issue of the 'fix' being food safe